RE: Seeking counsel - yet another difficult work situation (very long!)

[DavidDowning -at- USERS -dot- COM]

But not everybody has the personality for this.  Some people are shy and
timid.

> I have to add a tactic that works for me to get information out =
> people--even uncooperative or simply unresponsive people. I'm probably =
> very annoying at times, but I get results.  :-)
> 
> I simply seek people out until I catch them at their desks or in the =
> hallway, and I blatantly interrupt what they're doing (forget this =
> politely begging for their time stuff!). I make a joke out of being =
> pushy ("Hi! You made the mistake of sitting down at your desk where I =
> could find you. Can I bug you for a few minutes?"). I make sure that I =
> have one or two pointed questions to ask, so I'm not just wasting their =
> time, and I don't leave until I have 1) the information that I need, 2) =
> a promise for them to send me information and when I can expect it, or =
> 3) the name of another person to seek out. People are usually too polite =
> to just dismiss me outright, and I'm not the type to leave until I'm =
> finished, so they have to stop and deal with me.
> 
> After you do this to the same person for a few times, they start getting =
> you what you need just to keep you from seeking them out and pestering =
> them. It's that squeaky wheel getting the oil thing. If you approach =
> people nicely, smile a lot, and thank them for their time and help, they =
> don't usually complain much. When it's appropriate, I send e-mail thank =
> yous to people and CC their project/team leaders or supervisors. =
> Everyone needs a pat on the back, and that pat usually feels nicer when =
> someone else knows about it.
> 
> Hmmm. Whom shall I annoy today?  :-)
> 
> Donna=20

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