RE: What audience should I target?

["Gale Stafford" <gstafford -at- gmail -dot- com>]

Your customer must employ hundreds of people who are familiar with the
technical skills of the intended audience. If I were you, I'd just ask for a
one hour of time to interview a manager or some other SME in the customer
support department. 

Gale Stafford
http://gstafford.com

-----Original Message-----
From: bounce-techwr-l-169296 -at- lists -dot- techwr-l -dot- com
[mailto:bounce-techwr-l-169296 -at- lists -dot- techwr-l -dot- com] On Behalf Of Borodkin,
Yevgen
Sent: Friday, May 06, 2005 8:03 AM
To: TECHWR-L
Subject: What audience should I target?


Hello everyone!
 
I am relatively new to the list, sorry if I am raising an old issue. 
 
My customer (a big international company) doesn't tell me anything about the
intended audience of the hardware and software user documentation I am
writing. All I get is a specification and a few other supplementary
documents (data sheets and the like). It's not always easy to figure out
just how technically savvy the users are or may be. Any ideas how to deal
with it?
 
Thanks a lot!
 
Yevgeny Borodkin

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