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Anon: Sharon's right on the money here, literally and figuratively. I
would only add that the company is *already* investing in its writers'
generous compensation. Given your commitment to improving quality, they
can profit from accurate and usable documents *without* major additional
investments. Talk about your ROI...
> -----Original Message-----
> From: Sharon Burton
> Sent: Friday, May 27, 2005 10:51 AM
> To: TECHWR-L
> Subject: RE: More Follow-up
>
> ... Were I in your shoes - and I have been in your shoes - I
> would make an appointment with someone at the C level, or at
> least as high as I could go that is concerned with money for
> the company. I would go to that meeting with some numbers in
> hand: The return rate overall and by product, and the number
> of support calls per day and month are 2 that you should be
> able to find pretty easily by asking around. And then I would
> do a presentation about how much these things cost and what
> the expected drop in these numbers might be (even 10% could
> be a huge dollar amount) if the docs were accurate and usable...
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