Re: Technical Communication in Manufacturing Industry

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

Engineer-written user documents have been in wide use in a number 
of critical settings for many years.  In my previous life as an engineer
my colleagues and I wrote many user manuals, most of which are 
still in use today, and there have never been any of the issues you 
describe.  One contributing factor in this has undoubtedly been the
fact that if their intended users didn't follow instructions they could
be court-martialed for the results.

Gene Kim-Eng


----- Original Message ----- 
From: "Nuckols, Kenneth M" <Kenneth -dot- Nuckols -at- mybrighthouse -dot- com>

I daresay there are some companies that give little thought to the need
for documentation specialists until sloppy/faulty documentation causes
problems with product recall, consumer complaints and/or returns, or
legal action (by workers or customers).  


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