TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
I've been working for the last few weeks testing with our developers,
and I've now set some quick standards for help delivery.
If the app is delivered via web, use WebHelp or FlashHelp, (if
possible, with a pre-configured browser to allow ActiveX on the
intranet and appropriate Flash viewer settings). We do this through
our intranet via Citrix-delivered apps.
If the app is installed locally, you can have the help file included
in the local installation and it will run fine.
And, in case all else fails, there's pdf...
If anyone else has established standards, please share them!
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