TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
> So, yes, Macromedia is "selling" Robohelp. And, TECHNICALLY, they are
> "providing support". I suppose the problem here is in how one defines
> "support". Being told by a major software company that the s/w you just
> purchased was "acquired" by them and therefore not their problem, is not
> my definition of support.
Fair enough. I don't use RoboHelp and have no interest in the product.
I was just passing along what I know to be true from Macromedia's
public statements. Of course, the person who made those statements
isn't in charge of RoboHelp anymore, either.
I don't quite understand it all, but it makes very little sense for a
company like Macromedia to just bag a product with such a large
footprint. I can understand an exit strategy if they don't want to
support the product, but to just cut its resources and minimalize its
support like you indicated - while still selling the product - is just
wrong.
I have to wonder how many RoboHelp users there are out there and how
many are happy with this arrangement. My guess is "quite a lot, and
too few" in that order...
Try WebWorks ePublisher Pro for Word today! Smooth migration of legacy
RoboHelp content into your new Help systems. EContent Magazine Decision-
maker review (October 2005) is here: http://www.webworks.com/techwr-l
Doc-To-Help 2005 converts RoboHelp files with one click. Author with Word or any HTML editor. Visit our site to see a conversion demo movie and learn more. http://www.componentone.com/TECHWRL/DocToHelp2005
---
You are currently subscribed to techwr-l as:
archiver -at- techwr-l -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- techwr-l -dot- com
Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit http://www.techwr-l.com/techwhirl/ for more resources and info.
