[Author Prev][Author Next][Thread Prev][Thread Next]
[Author Index (this month)][Thread Index (this month)][Top of Archive]

Re: How do you help clients install software?

Subject: Re: How do you help clients install software?
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: "John Cornellier" <jcornellier -at- abingdon -dot- oilfield -dot- slb -dot- com>, "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 18 Jan 2006 08:35:09 -0800

As someone who doesn't document much software but has installed
a lot of it, the best way you could "help" me would be to automate
the entire process with an installer that walks me through all the options,
helps me determine which ones I need at appropriate stages of the
installation and which, when rerun after installation, will inventory what
I have installed, compare logs to recorded use cases and recommend
additions or deletions. The only installation instructions I should need
are a blurb on the CD that says, "Insert this CD into your computer."
Any of the other stuff should be accessible from the menu that comes
up when I insert the CD.

Gene Kim-Eng


----- Original Message ----- From: "John Cornellier" <jcornellier -at- abingdon -dot- oilfield -dot- slb -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Sent: Wednesday, January 18, 2006 2:15 AM
Subject: How do you help clients install software?


Hi all,

We are reviewing the documents we include to help deploy a software product. Ignoring such post-installation aids as user manuals, reference guides, bug trackers, training, and support, I wish to focus on:

- release notes / readme
- installation guide (could be broken in two: quick start + admin & config. guide)
- anything else e.g. install wizards, CD blurbs, download instructions, etc.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Now Shipping -- WebWorks ePublisher Pro for Word! Easily create online
Help. And online anything else. Redesigned interface with a new
project-based workflow. Try it today! http://www.webworks.com/techwr-l

Doc-To-Help includes a one-click RoboHelp project converter. It's that easy. Watch the demo at http://www.componentone.com/TECHWRL/DocToHelp2005

---
You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-
To unsubscribe send a blank email to techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40infoinfocus.com

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.

References:
How do you help clients install software?: From: John Cornellier

Previous by Author: Re: Documentation Issues: Lawsuits, Regulatory Actions
Next by Author: Re: Specifics on the too-good-to-be-true job PLUS question
Previous by Thread: Re: How do you help clients install software?
Next by Thread: RE: How do you help clients install software?

[Top of Archive] | [Author Index (this month)] | [Thread Index (this month)]

What this post helpful? Share it with friends and colleagues:

Sponsored Ads