Re: getting feedback

[Susan W. Gallagher <sgallagher5 -at- cox -dot- net>]

Stacia,

You may not necessarily need to tie the feedback to a specific
help topic. It depends on how general you keep your questions. And for that matter, if you always tie feedback
to a specific help topic, you may never find out what's not
there. <g>

One very simple survey I've seen and liked seemed to say it all:

1. Why did you consult the help? What were you looking for?
2. Did you find it?
3. How long did you look (whether you found it or not)?

HTH!
-Sue Gallagher

> 
> From: "Stacia Marlett" <smarlett -at- digitalriver -dot- com>
> >> We're going to revamp our feedback system for our online help...
> Avoiding the form is one of the goals. However, a simple email address
> creates an organizational nightmare. First I want to know if it was
> helpful, then I want to know why not. I don't want a bunch of emails
> from users asking us to teach them HTML tags. Plus there wouldn't be any
> way to track it back to a particular help topic if they use their email
> client to send us feedback. 


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