[Author Prev][Author Next][Thread Prev][Thread Next]
[Author Index (this month)][Thread Index (this month)][Top of Archive]

Re: Customer Support Hat

Subject: Re: Customer Support Hat
From: "Hemang Antani" <hemang -dot- phenix -at- gmail -dot- com>
To: "Kimberly McClintock" <kimberlymcc -at- yahoo -dot- com>
Date: Wed, 10 May 2006 17:54:56 +0530

On 5/9/06, Kimberly McClintock <kimberlymcc -at- yahoo -dot- com> wrote:


<<Wonder how many of you have ever been responsible for taking support
calls
as well as being responsible for docs & web content. Seems like a natural
hat to wear in a small group.>>


I did became a support guy for our product (however, only for one day). I
was asked to assist one of the potential clients learn functionalities of
our product. Support was over the phone. I enjoyed it, but it did slow down
my pace of writing.

I have around a total of 3 years of experience working in a product based
software company and based on it, I can say that a technical writer is the
only person who knows all the functionality of product from user point of
view. That way, he / she be really reliable support guy as well as internal
trainer for product functionalities.

Cheers,

Hemang ANTANI
www.geocities.com/antanihb
http://photos.yahoo.com/antanihb
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today!. http://www.webworks.com/techwr-l

Doc-To-Help includes a one-click RoboHelp project converter. It's that easy. Watch the demo at http://www.DocToHelp.com/TechwrlList

---
You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-
To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40infoinfocus.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.

References:
Customer Support Hat: From: Kimberly McClintock

Previous by Author: Configuration Control of Help Files
Next by Author: graphics
Previous by Thread: Customer Support Hat
Next by Thread: Re: Customer Support Hat

[Top of Archive] | [Author Index (this month)] | [Thread Index (this month)]

What this post helpful? Share it with friends and colleagues:

Sponsored Ads