Re: Where FAQs come from

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

My experience has been that a new product's FAQ usually 
starts out as a group of questions based on those asked by 
users of the company's previously released products.  
Depending on the company's practices and priorities, it 
may or may not be updated as questions on the new 
product come in.

Gene Kim-Eng


----- Original Message ----- 
From: "Downing, David" <DavidDowning -at- Users -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Sent: Tuesday, May 16, 2006 6:58 AM
Subject: Where FAQs come from


Regarding the recent thread on FAQs, I always assumed - apparently
wrongly and naively - that lists of FAQs were compiled by actually
keeping track of questions that end users asked when they sought out
technical support.  If that's not how such lists are made, shouldn't it
be?


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