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> Can any of you kind folks tell me how you have
> resolved the problem of users being unable to
> locate documents? Our online system is huge
> and the options are endless, but it seems no one
> can find what they're looking for - pardon my
> grammar. My Six Sigma/Green Belt project
> is to resolve this issue. My only thoughts are
> to design a class for users but I'd rather keep
> it simple, perhaps just a one page work
> instruction showing bulleted steps.
The Six Sigma DMAIC process (define, measure, analyze, improve,
control) is disigned to produce impreovements according to a defined
methodology. You don't just pull processes out of the air without
going through the process, at least not if you want to following the
Six Sigma process. What you do is dictated by the process to resolve
the issue.
I'd suggest you run this past one of your Six Sigma Black Belts.
John Posada
Senior Technical Writer
"So long and thanks for all the fish."
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