RE: Locating buried documents

Subject: RE: Locating buried documents
From: Beth Agnew <Beth -dot- Agnew -at- senecac -dot- on -dot- ca>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Wed, 24 May 2006 12:00:46 -0700

In an online system that is essentially a huge repository or database, the
schema of how things are named and associated is important. Is there some
close-to-intuitive formula you can give people for identifying documents? Is
the folder or page link structure easily discernible? If the documents are
indeed organized according to some methodology, then just telling users what
it is should be sufficient, along with some examples of how to use that
schema to find particular items.

If there is no logic or common sense about the document naming conventions,
then the problem goes deeper. Knowledge management depends on being able to
find the knowledge assets. We've been talking about taxonomy and metadata in
another thread. These are vital attributes that allow users to find what
they are looking for. Without them, the documents might as well just not
exist at all. If you can't find it, it's not there.
--Beth

-----Original Message-----
From: techwr-l-bounces+beth -dot- agnew=senecac -dot- on -dot- ca -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+beth -dot- agnew=senecac -dot- on -dot- ca -at- lists -dot- techwr-l -dot- com]On
Behalf Of Parrott, Kathleen E.
Sent: Wednesday, May 24, 2006 7:04 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Locating buried documents

Can any of you kind folks tell me how you have resolved the problem of
users being unable to locate documents? Our online system is huge and
the options are endless, but it seems no one can find what they're
looking for - pardon my grammar. My Six Sigma/Green Belt project is to
resolve this issue. My only thoughts are to design a class for users
but I'd rather keep it simple, perhaps just a one page work instruction
showing bulleted steps. (Now where is that list buried?)

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

WebWorks ePublisher Pro for Word features support for every major Help
format plus PDF, HTML and more. Flexible, precise, and efficient content
delivery. Try it today!. http://www.webworks.com/techwr-l

Doc-To-Help includes a one-click RoboHelp project converter. It's that easy. Watch the demo at http://www.DocToHelp.com/TechwrlList

---
You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40infoinfocus.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to lisa -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.


References:
Locating buried documents: From: Parrott, Kathleen E.

Previous by Author: Re: Multiple Index Entries: Your Input, Please...
Next by Author: Beth Bartel is out of the office.
Previous by Thread: Re: Locating buried documents
Next by Thread: Re: Locating buried documents


What this post helpful? Share it with friends and colleagues:


Sponsored Ads