Re: RoboHelp X5: TOC, Index, Glossary missing

[rstone75 -at- kc -dot- rr -dot- com]

Hi Bob

The simple fact that things run fine on your end before you hand it 
off to the developers should be your first clue that you have probably 
done things right and the problem lies elsewhere. ;)

Sounds like the developers are lnking to one of the topic pages inside 
WebHelp without calling the surrounding frameset that provides the 
main toolbar and navigation pane.

Cheers... Rick :)

----- Original Message -----
From: Bob Elston <belston -at- Compusearch -dot- com>
Date: Thursday, May 25, 2006 10:17 am
Subject: RoboHelp X5: TOC, Index, Glossary missing
To: techwr-l -at- lists -dot- techwr-l -dot- com
Cc: Michelle Le Teigner <mlteigner -at- Compusearch -dot- com>

> When I generate my Help file and view results, it looks fine.  But 
> whenHelp is retrieved from our company's web-based program, the 
> TOC, Index,
> Glossary and navigation buttons do not appear. The Windows option 
> on the
> RoboHelp's Edit menu is grayed out so that I can't see if those 
> featuresare checked. 
> 
> 
> 
> The second problem I'm having may or may not be related to the first.
> Help topics not in the top-level folder do not display when. 
> Topics that
> I organized by user type into separate folders do not display. Topics
> can't be found.  I don't know if the developer did something wrong or
> there's a problem in my RoboHelp file.
> 
> Any help resolving these issues would slow down my aging process.
> Thanks.
> 
> Bob Elston
> Technical Writer
> Compusearch Software Systems, Inc.
> (o) 703.481.3699, x351
> (c) 703.300.4489
> (f) 703.481.3442
> 22685 Holiday Park Drive, Suite 40
> Dulles, VA 20166
> belston -at- compusearch -dot- com <mailto:belston -at- compusearch -dot- com> ;
> www.compusearch.com <http://www.compusearch.com> 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

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