RE: Developing a Methodology

["Johnson, Tom" <TJohnson -at- starcutter -dot- com>]

Are you saying if you write a document has lots of defects but they aren't discovered you've achieved Six Sigma? Somehow that doesn't seem right.

Tom Johnson
Technical Writer
tjohnson -at- starcutter -dot- com 

-----Original Message-----
From: techwr-l-bounces+tjohnson=starcutter -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+tjohnson=starcutter -dot- com -at- lists -dot- techwr-l -dot- com]On
John Posada wrote:


BTW...the goal of Six Sigma, from the perspective of documentation,
means that if a million people read a document, only 3.4 defects will
be discovered (even if it means that 3.4 readers discovered the SAME
defect). In other words, if 500,000 people read it, there will be a
cumulative number of 1.7 defects noticed (3.4/2), and if 250,000 read
it, .85 defects will be noticed.

John Posada
Senior Technical Writer
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