Re: cluetrain

[Sean Wheller <sean -at- inwords -dot- co -dot- za>]

On Monday 12 June 2006 10:08, Stuart Burnfield wrote:
> Sean said:
> > I wonder many writers out there work in companies that embrace
> > the thinking outlined in "the cluetrain manifesto"?
> >
> > [http://www.cluetrain.org/]
>
> Does your company? How does it affect how you work with other people inside
> your company? What do you differently as a technical writer?

With our open source customers, yes. I think they understand it better or just 
feel there is no benefit to smudging and covering the c--p. Customers will 
discover this anyway and declaring the truth enables them to say, "But we 
told you so?" The policy is more one of, if there's a problem lets 
acknowledge it and advertise it so that perhaps somebody may be made aware 
and get the itch to fix it.

From a writing perspective the change I see that life is more direct. If 
theres a bug, we call it such, not a feature.

With open source it's a case of, like it or improve it. If you are not willing 
to do either, then we will consider fixing it, but don't hold your breath.

-- 
Ask me about the Monkey.

Sean Wheller
Technical Author
sean -at- inwords -dot- co -dot- za
+27-84-854-9408
http://www.inwords.co.za
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