TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
It comes down to the old saying, "You get what you pay for." Cheap and
high-quality don't tend to go together in technical writing. Eventually,
some companies will figure this out and stop farming out so much.
Also, you can be a native English speaker and still be a terrible
writer. Years ago, I had the misfortune of having to edit for one of the
worst writers I have ever encountered. Management got mad at ME because
I took too long editing this person's writing, but I couldn't let that
stuff go out as it was because then they would come back and criticize
me for everything that I had missed (a no-win situation for the editor).
You can try this. Release some of the stuff you get from poor writers
as-is, but document that you have reservations about the quality of the
content. As customers start complaining and possibly switching to
competitors' products, it will get someone's attention. Hopefully you
won't be the one to pay for why the quality was so bad in the first
place.
Donna
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