RE: Multiple Licenses, multiple flavors of help

["Sam Stuhlman" <Sam -dot- Stuhlman -at- w7optics -dot- com>]

Robohelp has some tagging and build options that you can apply on a
pretty granular level. It will take a while to set up, but it is easy to
support multiple products and releases by using "rules" when you build a
helpset. I use it to generate JavaHelp, but all sorts of flavors are
available. I know of a local company that uses Robohelp and one folder
of topics to support 14 products.

Hope that helps. 

-----Original Message-----
From: Kevin McGowan [mailto:thatguy_80 -at- hotmail -dot- com] 
Sent: Wednesday, July 05, 2006 1:20 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Multiple Licenses, multiple flavors of help

All...

I'm in a bit of trouble, and need the sage advice of you experts. :)

My product has been relatively simple in terms of licensing. We had two:
you could buy either or both, and our doc set (composed of
FrameMaker-built PDFs, and CHMs) suited that situation nicely.

With our latest release, our product introduced 5 different licenses,
and the doc set is already suffering. Due to some R&D confusion (and the
fact that I'm now the only writer on the team), the licenses are not
clearly defined throughout the doc set. If you have license A, you open
the docs and you will see information for license B, C, D, and E, even
though it doesn't apply to you.

I need to develop a help system that will allow me to simply
include/exclude information based on the license triggers in the UI. And
of course, I need to build it relatively quickly, because we've got
another big release coming up for January, and they're introducing at
least one more license option.

I need something that I can set up fast, because I'm one person (though
I will hopefully be getting another writer soon!).

BTW, our product is web-based, so just about any HTML/XML system could
work, but I need to pick a tool/process.

Any thoughts would be most appreciated, as I try to sort out how to move
forward.

Kevin

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