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Subject:Re: Podcasts for Customer Support From:Sean Wheller <sean -at- inwords -dot- co -dot- za> To:Marc Bryant <twmarcb -at- yahoo -dot- com> Date:Mon, 14 Aug 2006 17:49:03 +0200
On Monday 14 August 2006 17:26, Marc Bryant wrote:
> Very interesting concept. It makes for great marketing as well.
Yes, I can definatley see the rate of adoption for marketing leading that of
support, as usual.
> Â
> Microsoft and some other companies (apple) do this in a round-about way by
> having developers/designers podcast/blog their products.
I saw that, did you see that CISCO is also doing it? These companies are
usually the early adopters. Perhaps it is indicative of a new direction for
the future, although one cannot tell at this stage.
Certainly I can think of one or two customers who would benefit greatly from
having their own radio station :-) I noticed that Novell is already doing it
[http://www.novell.com/openaudio]. I must say, it does help keep informed.
I also see a few people doing video casting [vodcasting]. Makes the
imagination run a bit wild thinking of the videocast user manual.
Hmm I wonder how one would go about developing something like that?
--
Ask me about the Monkey.
Sean Wheller
Technical Author
sean -at- inwords -dot- co -dot- za
+27-84-854-9408 http://www.inwords.co.za
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