Re: Customizing Help

["Suzette Leeming" <suzette -dot- leeming -at- gmail -dot- com>]

We're using Help and Manual, with output to browser based help.  The
information our customers will add, will be an addendum to the
existing information - adding on their own individual process
information.

I don't want to get into a situation where we keep "customized" help
files to each of our customers - and I don't think they want to do
that either, as that would be a billable item.

When I output to Browser based help, I have a bunch of html files, one
for each topic, and an index file. I guess the index file is the
result of compiling.

If we allow them to customize the help files themselves, they would
need to sign something I suppose that releases us from any liability,
and if they mess up the help files (without having a backup) they
would have to pay to get another copy. Then there's the problem of
updating the help files - if we update them, any changes they've made
would be lost.

I guess I'm just wondering if anyone else is in a situation like this,
and how it is handled.

Thanks for all your comments,

Suzette Leeming
Stouffville, Ontario



On 11/21/06, Brasel, Russell <russell -dot- brasel -at- hccredit -dot- com> wrote: