RoboHelp Word Errors and Malfunctions

Subject: RoboHelp Word Errors and Malfunctions
From: Sara Stewart <sara -at- sara-stewart -dot- com>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Fri, 15 Dec 2006 14:39:44 -0500

Hi, everyone,

I'm a new RHW user and having a terrible time with it:

I inherited a file from the previous TW at the company where I'm consulting, and it is completely a mess. I've also added about 10K words to it and a bunch of screenshots.

I keep getting Word Error Code 1257 intermittently when I try to save the file (and I did consult the Adobe knowledge base to find a fix for it, and then turn all autosave functions in Word off as suggested, but it keeps happening). When I get this error code, it claims that the file is in use by another process and it won't save. If I try to close the file, I can't save it, and sometimes it crashes my machine.

On top of that, when I reopen my projects, all the topic links are broken and the .cnt file is missing. I have tried resolving the links, one at a time, and I'm having trouble getting them inserted in the correct places in the document. Is there any way to automate or speed up the process? I have a 40 000 word help document with 288 topics.

Can anyone tell me a) what's going on and why this is happening, and b) how I can fix it with a minimal amount of pain and anguish? I have tried manually rebuilding the file in RHW (and I got Word Error 1257 again, then my manually-rebuilt file was corrupted). I have tried (re)importing the .doc source file into RHHTML and RHWord, and it crashed both times.

I am using Word 2000. I don't know what version the original file was built in; the company seems to have several.

I don't even know what's wrong, but I think there are potentially several problems here:

1) My version of Word is incompatible with the file somehow and/or with RoboHelp;
2) The original file is a mess (there are 143 styles in it, which I didn't do, for instance) which means it won't import cleanly;
3) The file is overwhelming my system resources (it's 1.2GB, approximately);
4) I've done something in RoboHelp that is causing the problem and I can't diagnose it or fix it because I don't know the app that well.

The only possible solution I've come up with so far is to rebuild the entire file basically from scratch in RHHTML, and I really don't want to do that if I don't have to. Help?

Thanks,

Sara Stewart

--
Sara Stewart Communications
Technical Writing, Editing,
and Specialty Research Services
www.sara-stewart.com

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

WebWorks ePublisher Pro for Word features support for every major Help format plus PDF, HTML and more. Flexible, precise, and efficient content delivery. Try it today! http://www.webworks.com/techwr-l

Create HTML or Microsoft Word content and convert to Help file formats or printed documentation. Features include single source authoring, team authoring,
Web-based technology, and PDF output. http://www.DocToHelp.com/TechwrlList

---
You are currently subscribed to TECHWR-L as archive -at- infoinfocus -dot- com -dot-
To unsubscribe send a blank email to techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40infoinfocus.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.


Follow-Ups:

Previous by Author: Re: RoboHelp X5 CHM Generation error!
Next by Author: Re: RoboHelp Word Errors and Malfunctions
Previous by Thread: Assumption about OT question
Next by Thread: Re: RoboHelp Word Errors and Malfunctions


What this post helpful? Share it with friends and colleagues:


Sponsored Ads