RE: Rant continued from previous page (was Re: Another Word guruquestion)

Subject: RE: Rant continued from previous page (was Re: Another Word guruquestion)
From: "Combs, Richard" <richard -dot- combs -at- Polycom -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 12 Feb 2007 09:53:47 -0700

Mike Starr wrote:

> But if we do things to anticipate the error of one user
> rather than the vast majority of our target audience, we'll
> be adding reams and reams of exceptions to our documents...
> they'll end up looking like they were created by the legal
> department from hell.

Quite a long time ago, Mark Baker posted a statement that I christened
"Baker's Paradox" and posted on my cube wall:

"Any procedure that anticipates every possible misunderstanding will be
incomprehensible to all users."

Richard


------
Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
------
rgcombs AT gmailDOTcom
303-777-0436
------




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