RE: Video vs The Written Word

["Jonathan West" <jwest -at- mvps -dot- org>]

<<I don't, incidentally, simply do what my employers pay me to do.  As their
expert in technical communication, I consider it my job to tell them when
they really /don't/ want me to do the thing they've just asked for.>>

In my company, we have a saying:

"The customer never knows what he wants until after he has received what he
asked for."

We try to prevent it from coming true all the time by pointing out bad ideas
when they request them, but we don't always succeed.

Regards
Jonathan West

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