Nudge (=process improvement)

[Writers Book Mall <steve -at- writersbookmall -dot- com>]

Today's New York Times has a story about low-tech
process improvements (i.e. nudges) in the world of
medicine:
http://www.nytimes.com/2007/05/16/business/16leonhardt.html

At a hospital in San Francisco, they took note of
statistics of patients dying from pneumonia because
they were lying flat in bed. So they made a rule that
unless there were a reason not to, all patients, even
unconscious ones, should have the heads of their beds
in the raised position. As a result, the incidence of
pneumonia is down by 40%.

In the world of tech writing, what low-tech nudges do
you do or might you do if you were to implement
improvements that you know need to be made?

Steve

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