Any advice for certificate training?

["Jeff Scattini" <jeff -dot- scattini -at- gmail -dot- com>]

My manager's manager wants to create a comprehensive training system for one
of our software products that will culminate in a certificate of competence
to reassure the countries that we serve. The manager would like to start
implementing this training system by the end of the year. The program is
large and complicated and incredibly interdependent on different lines of
parallel functions that eventually intersect to generate forms and reports.

There are only two of us tech writers in the office, and my manager (the
other tech writer) has created an outline for one module and has told me to
"flesh it out." (She subsequently went on holiday, but I'm sure the timing
was purely coincidental) The problem I'm having is that I'm not entirely
sure how to go about creating this type of training. I've had experience in
creating software tutorials and computer based quizzes and the like, but
nothing on this scale. Also, because this training is, at first, going to be
accompanied with a physical instructor, I'm not sure how much information to
put on the slides, and how much to put into the instructor's notes, if
creating accompanying videos and quizzes are good ideas, or if they will get
in the way of the instructor's ability to show the students the program...
Add to all of this that I'm not intimately familiar with the program myself
and the relevant information is scattered across a number of training
presentations and a number of different SMEs and I'm at a loss on how to
move forward in an effective and efficient way.

If anyone has any thoughts or comments, or recommendations, I would be very
glad to hear them.

Thanks,

Jeff Scattini
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