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The company are trying to implement a process of measurements. For our
department our boss likes us to deliver surveys, get the answers, and
send the same survey out next year and get better results!
In the past I asked about questionnaires and got useful responses.
However, it seems that my non technical writer boss has been asked for
us to send out a survey on our help files
While I am aware of the limitations of surveys and questionnaires
(from information from Geoff Hart), I think that I will have to write
and distribute a survey about our help files.
(i.e. are the help files helpful:-) )
Do people have any suggestions of useful questions to ask, or can tell
me whether such a survey already exists?
Questions I thought of are
When you access the documentation using the application do you open
the PDF file or the help file?
Do the correct topics appear when you click F1?
Does the help provided solve the problem?
Do the instructions provided help you perform the task you were interested in?
How do you generally access items in the help:
Use F1
Use the contents tab
Use the index tab
Use the search function?
What other useful and evaluable questions can I ask (I will probably
have to come up with 10 items which should be able to mean something).
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Carrie Baker
carriebak -at- gmail -dot- com
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