Re: Paths to Seniority - from technical support to technical writing?

[Writers Book Mall <steve -at- writersbookmall -dot- com>]

In my experience, there's tech support, and then
there's tech support. That is, you don't want to get
pigeonholed as a low-level help desk person who tells
people how to change their Windows password.

But if it's at a higher level of support for your
product, I could imagine you one day running a support
department that included a doc team. :)


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