RE: SaaS

["Chris Vickery" <cvickery -at- arenasolutions -dot- com>]

We're SaaS. The only difference for documentation is that we have PDF
manuals for download instead of shipping tree-type books to customers
with the software. The best thing about this arrangement is that you can
update fairly painlessly every time you have an update.

c

-----Original Message-----
From: techwr-l-bounces+cvickery=arenasolutions -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+cvickery=arenasolutions -dot- com -at- lists -dot- techwr-l -dot- com]
On Behalf Of Kimberly McClintock
Sent: Thursday, July 05, 2007 1:17 PM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: SaaS

Happy Fifth, List ~

Anybody have experience transitioning a doc set for a product from a
conventional, customer-owned application delivery model to a SaaS model?


We're about to do this and I'm just starting to research. All that's
clear to me right now is that our fabulously detailed installation
documentation will be obsolete, and in exchange we might get an
opportunity to use some  groovy multi-media options.

Issues, gotchas, best practices, resources? Dumb question? If so, please
to tell why.

Thanks,
Kimberly McClintock
OpenLogic, Inc.
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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats or 
printed documentation. Features include support for Windows Vista & 2007 
Microsoft Office, team authoring, plus more.
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True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

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