Re: WebHelp: Problem Calling Up Field-Level Help Topics

[Chris Borokowski <athloi -at- yahoo -dot- com>]

Are you and your friend using different operating systems? Different
versions of the webHelp browser? Different security settings?

--- Keith Hansen <KRH -at- weiland-wfg -dot- com> wrote:

> My question involves calling up field-level help topics in a WebHelp
> system...
> 
> WHAT SHOULD HAPPEN...
> In our company's application, when the end user clicks in a field
> (such
> as a text box) and presses F1, a field-level help topic should open
> for
> that field.
> 
> WHAT HAPPENS FOR ME...
> When I do this in our application, the correct field-level help topic
> opens. This is the kind of path displayed in my WebHelp browser:
>
file:///T:/ApplicationFolder/HelpFilesFolder/Welcome_to_Help.htm#Topic.h
> tm
> 
> WHAT HAPPENS FOR MY COWORKER...
> However, when my coworker does the same procedure in our application,
> the field-level help topic does not open. Instead, the path in his
> WebHelp browser is:
> T:\ApplicationFolder\HelpFilesFolder\Welcome_to_Help.htm
> 
> In other words, the Start Page for the help system opens, NOT the
> field-level help topic.
> 
> WHY THE DIFFERENT RESULTS?
> Can anyone shed any light on what's going on? Why the different
> result?
> 
> Someone floated the idea that the security settings may be different
> on
> my coworker's computer than mine. Is this a possible explanation?
> 
> One other thing: These field-level help topics are NOT called by the
> application using Map IDs. Instead, the actual help topic file name
> is
> coded into the application. (So, "When F1 is pressed in this text
> box,
> open XYZ.htm.") It's a .NET application.
> 
> Thanks for any ideas!
> 
> Keith
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> 
> Create HTML or Microsoft Word content and convert to Help file
> formats or 
> printed documentation. Features include support for Windows Vista &
> 2007 
> Microsoft Office, team authoring, plus more.
> http://www.DocToHelp.com/TechwrlList
> 
> True single source, conditional content, PDF export, modular help.
> Help & Manual is the most powerful authoring tool for technical
> documentation. Boost your productivity! http://www.helpandmanual.com
> 
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Create HTML or Microsoft Word content and convert to Help file formats or 
printed documentation. Features include support for Windows Vista & 2007 
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

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