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Re: The technologically challenged (was - Re: Tech writers still necessary, but performing poorly)
Subject:Re: The technologically challenged (was - Re: Tech writers still necessary, but performing poorly) From:Chris Borokowski <athloi -at- yahoo -dot- com> To:techwr-l -at- lists -dot- techwr-l -dot- com Date:Tue, 31 Jul 2007 07:18:14 -0700 (PDT)
That one hit a nerve here as well. The idea that the majority should be
helped to get up and running as quickly as possible is unappealing in a
climate where the goal is to avoid making anyone feel out of place.
Instead, we make everyone feel underinformed.
--- John Garison <john -at- garisons -dot- com> wrote:
> And finally there are the suits who intentionally remove anything
> that
> might happen to be left that would directly help someone figure out
> how
> to use the device. I once worked someplace that refused to let me say
> something like "If you want to do X, follow these steps" because
> there
> was more than one way to do X and they couldn't be sure that the way
> I
> described would be the most optimal way for everyone to do X so
> rather
> than tell 95% of the people who wanted to do X the easiest way how, I
> had to let them figure it out on their own so as not to possibly
> slightly mislead the 5% of the audience who could actually figure it
> out
> on their own.
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