RE: Guess what: we suck!

["Peter Gold" <peter -at- knowhowpro -dot- com>]

Evelyn Lee Barney <evbarney -at- comcast -dot- net> wrote:

My son is convinced that Adobe software products are deliberately
counterintuitive because a large part of their income stream is from
training.  After having to write a beginner guide to FrameMaker as one
of the final projects for my tech writing certificate, I'm inclined to
agree!

IMO, most assertions that software is unintuitive really mean "it's
different from the software I know," and either the documentation
fails to help the user "get it," or the user didn't bother to read it.

Regards,

Peter
____________
Peter Gold
KnowHow ProServices
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