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Re: Post current product user docs to company website?
Subject:Re: Post current product user docs to company website? From:"Julie Stickler" <jstickler -at- gmail -dot- com> To:techwr-l -at- lists -dot- techwr-l -dot- com Date:Thu, 13 Dec 2007 16:38:55 -0500
On Dec 13, 2007 3:07 PM, McLauchlan, Kevin
<Kevin -dot- McLauchlan -at- safenet-inc -dot- com> wrote:
> In most industries, competitors just PURCHASE samples of the other
> fellow's product, which comes not only with docs, but with SUPPORT! :-)
That is quite possibly true. Probably depends on the industry and
product. I've worked for software companies, and I suspect that
whether or not the competition buys your product depends on the cost
of a license. Both of the software companies I have worked for have
sold enterprise level software which cost thousands of dollars.
Support is a separate cost, because annual support agreements are
their bread and butter.
I wish it was true that all software came with support. I recently
purchased Flare, and a year of support cost the same amount as the
software! I took a look at their excellent documentation and decided
I could probably afford to skip the support agreement. (Thank all the
gods for their excellent user forum which have been a huge help with
the very few problems I've encountered so far.)
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