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Re: Difference between a Knowledge Base and a CMS?
Subject:Re: Difference between a Knowledge Base and a CMS? From:"Gene Kim-Eng" <techwr -at- genek -dot- com> To:"SB" <sylvia -dot- braunstein -at- gmail -dot- com>, "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Wed, 16 Jan 2008 11:45:40 -0800
Generically speaking, a "knowledge base" (KB) is a
(hopefully) easily searchable information database,
while a "content management system" (CMS) is a
database that preserves and tracks versions of
information. A knowledge base may or may not
preserve and track different versions of the
information it contains, and a CMS may or may
not provide an easy way to search the actual
content of stored information as opposed to just
filenames, document titles and/or numbers. I've
yet to come across any system that does both
well.
The platform on which a KB or CMS runs is a
separate issue from its functions.
Gene Kim-Eng
----- Original Message -----
From: "SB" <sylvia -dot- braunstein -at- gmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com>
Sent: Wednesday, January 16, 2008 11:19 AM
Subject: Difference between a Knowledge Base and a CMS?
> What is the difference between a Knowledge Base and a Content
> Management
> System, if any? Note that Linux support is important.
Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more. http://www.DocToHelp.com/TechwrlList
True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com
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