RE: TECHWR-L Digest, Vol 29, Issue 25

["Marguerite Krupp (mkrupp)" <mkrupp -at- cisco -dot- com>]

Hi Donna,

You've gotten some good advice, particularly from Geoff and Ned. I've
been faced with similar situations, and there is no "easy" answer. A lot
depends on your users' needs and on the interface. (OK, not very helpful
there.)

One thing we did, because of the constraints of time and tools, was to
make a prioritized list of the "how-to" topics that we wanted to cover
and get the developers to put a tab/button on the interface that said
something like "How-to...". It's not ideal, but it worked in that
situation.

I said "prioritized" list, because in the two weeks you have to do the
job, you probably won't get to everything you want to do. If you cover
the most important stuff, perhaps the stuff that seems to give users the
most trouble (as indicated by the bugs and support calls?), you've truly
"added value" to the product and improved the customer experience. 

AAAARRRRGGGHHH!!! Did I really type all those buzzwords??? <VBG>

Marguerite
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