Re: Writing Corrective Actions for customers?

Subject: Re: Writing Corrective Actions for customers?
From: "Gene Kim-Eng" <techwr -at- genek -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 21 Apr 2008 09:48:32 -0700

----- Original Message -----
From: "Keith Hood" <klhra -at- yahoo -dot- com>


> Actually, it's a pretty good analogy for the situation
> as I perceived it at first.

You perceived a lot more than I could out of "I have
been asked by a client to write a letter that communicates
corrective action information (based on the customer's
complaint) to the customer."

> However, from the first post that started this thread,
> I got the impression that she was being asked to do
> something *instead of* the tech support people, which
> is a different kettle of fish.

You mean as opposed to being asked to write a software
manual "instead of" the software developers, a user manual
"instead of" the engineers or a service manual "instead of"
the manufacturing technicians?

> There is a difference between given a chance to do
> something new, and having someone else's job dumped on
> you.

The entire profession of technical writing exists because
of decisions made to "dump" the writing that used to be
part of the job of an engineer, programmer or "someone
else" who has technical knowledge that needs to be
communicated to those who need it because that
"someone else" is either unable to do it effectively or
needs to devote the time and energy required to do it
to other parts of their jobs that can't be as easily offloaded
to others "instead of" them. Are tech support people
somehow less deserving of writing support?

I was not aware that the job market for technical writers
had improved to the point where writers felt this comfortable
declaring what kind of writing about technical subjects
should and should not properly be the responsibility of a
technical writer. I guess things must be going better than
I thought they were.

Gene Kim-Eng



^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Create HTML or Microsoft Word content and convert to Help file formats or
printed documentation. Features include support for Windows Vista & 2007
Microsoft Office, team authoring, plus more.
http://www.DocToHelp.com/TechwrlList

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwr-l.com/ for more resources and info.


Follow-Ups:

References:
Re: Writing Corrective Actions for customers?: From: Keith Hood

Previous by Author: Re: Writing Corrective Actions for customers?
Next by Author: Re: Writing Corrective Actions for customers?
Previous by Thread: Re: Writing Corrective Actions for customers?
Next by Thread: Re: Writing Corrective Actions for customers?


What this post helpful? Share it with friends and colleagues:


Sponsored Ads