Re: Usability - any experiences or processes to share?

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

Human Factors has been and continues to be a 
major engineering factor in many fields (aircraft
cabin and equipment access are probably something
like 50%-75% HF).  I've never had "usability" come
up as a documentation issue, but don't write in the
consumer products field, so our end user is what 
we call an "ignorant expert" (they have high levels 
of training, skill and experience in installing, using
and servicing similar products, mostly require 
the specifics on what makes ours different from 
the ones they already know and require no 
hand-holding).  The only people who ever read
our docs who are not trained professionals are
people who buy copies to try to simulate the
operation and performance in plug-in modules 
for Microsoft Flight Simulater.

Gene Kim-Eng


----- Original Message ----- 
From: "Keith Hood" <klhra -at- yahoo -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Sent: Friday, May 23, 2008 8:45 AM
Subject: Re: Usability - any experiences or processes to share?


> Do you really mean to say that your company has
> actually tasked people to work on human factor
> engineering? My God, I thought that had gone the way
> of the dinosaurs.

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