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Team Leadership requires very little skill but a lot of honest action.
Team Management requires some knowledge and skill in handling tough
issues, tough associates, and of course administrivia.
You can't do either with tech writing skills at face value, but many
of the tech writer skills are rooted in the very skills required to
succeed at both leadership and management. You just have to actively
switch your focus and remember to be real and not some kind of drone.
I was going to write a book on the subject, but "There And Back Again"
was taken. ;) But "There and Back and There Again" isn't... Hmmm...
On Wed, Aug 6, 2008 at 3:39 PM, Sue Jones <suej_be -at- yahoo -dot- com> wrote:
> Hello,
>
> I have a question that may be off topic. Please excuse me if it is, but I wanted feedback from writers.
>
> I have been writing for 20+ years in various teams and groups and have spent the last nine years working for the same company as a contractor. We've recently had a company re-org and the writing task has been made a part of product support.
>
> Now, as a writer I made a few changes in our way of working and other areas to do with the way we produce and distribute our material. Those changes have resulted in my being asked to lead/build the new product support team (as a permanent employee). I was told that the skills I used as a writer were what they wanted me to use to lead the new team.
>
> I have no real experience in the area and I was wondering if any other writers had found their skills being extrapolated (?) in a similar way. It is a real opportunity to build a really visible team, so I must admit that the challenge is really exciting. But I wondered if anyone had found themselves in a similar situation.
>
> BTW, if anyone knows of any good books on product support, please feel free to pass on the title or ISDN.
--
Bill Swallow
WWP-Users List Owner
Senior Member STC
STC Single-Sourcing SIG Manager
STC LCR Member, PR http://techcommdood.blogspot.com
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