Re: Value added (or lost) by technical communication?

[Steven Jong <SteveFJong -at- comcast -dot- net>]

Steve has his reasons... 8^) Lest anyone think I'm not doing my  
homework by asking here instead of looking in the archives, I *am*  
doing my homework, by looking in the archives *and* asking here.

Bonnie Granat can't believe we're still in the same groove after all  
this time, and I know one reason why. In the archives, the subject  
elicits two kinds of responses that for my purposes aren't helpful:  
general statements that we ought to measure X against Y, which I agree  
with but aren't actual data; and anonymous anecdotes about hearing  
about a friend's company where lots of money was saved or lost through  
documentation or lack thereof, but (understandably, mind you) no names  
are given!

Unfortunately, my audience needs more concrete examples.  Fortunately,  
it's not my employer 8^)

If you have concrete examples of the bottom-line value of technical  
communication, or the bottom-line cost of poor or no technical  
communication, contact me off line. I won't name names in my  
presentation, and I'll summarize for the list. (And I'm on the special  
issue of technical Communication 8^)

-- Steve
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