Re: Application tutorials

["Dana Worley" <dana -at- campbellsci -dot- com>]

On Monday, August 18, 2008, Erika Yanovich wrote: 

> PDF docs that explain how to connect several products together,
> configure them to do what you want and then test that the application
> works properly - this type of thing has different names in different
> companies and can be written by different departments. 

We call these application notes and they are offered free of charge as a 
download from our web site. Also, most orders ship with a "ResourceCD" 
which is a compilation of our ap notes, brochures, spec sheets, and free or 
demo software. We have also recently begun offering short tutorials on how 
to do different tasks within our software as free downloads from our web 
site.

Our customer support is free, and many customers comment that it's the 
best they've encountered. We offer as much training and technical material 
as we can, with the thought that the more info we can provide to the 
customer, the less we get hit with the support costs.

Our ap notes are written by a variety of people -- typically an application 
engineer who is the resident expert on the subject or for less technical 
subjects, Marcomm.

Dana W.

***************************
Dana Worley
Software Product Manager/Manager, Software Support Group
Campbell Scientific, Inc. 
Microsoft MVP, Windows Help


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