Re: AT&T Tech Comm Fail

[Keith Hood <klhra -at- yahoo -dot- com>]

A slight quibble about semantics and a big deal about legalities, concerning the title of this thread:  This is not a "fail" on the part of AT&T. This is a great success for them. It is a deliberate and extremely blatant way of essentially refusing to provide actual customer service, and hiding that from their customers by burying them under a huge mound of linguistic b******t. 

I think AT&T got this idea from Scott Adams. They have deliberately made themselves a 'confusopoly' because they know the more they can confuse and frustrate customers seeking service, the more likely it is the customers will simply give up and let AT&T do whatever it wants, because that's the only way they can get the company to do anything.

On a related note, I very strongly recommend that all Americans boycott AT&T. With this they have gone way beyond the realm of being simply bad, and are moving into outright robber baron status. Their use of the phrase 'customer service' is an insult and a fraud. 

OK, I'm now off the soapbox. Somebody else's turn.




      
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

ComponentOne Doc-To-Help gives you everything you need to author and 
publish quality Help, Web, and print content. Perfect for technical 
authors, developers, and policy writers. Download a FREE trial.
http://www.componentone.com/DocToHelp/

True single source, conditional content, PDF export, modular help.
Help & Manual is the most powerful authoring tool for technical
documentation. Boost your productivity! http://www.helpandmanual.com

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot- 

To unsubscribe send a blank email to 
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit http://lists.techwr-l.com/mailman/options/techwr-l/archive%40web.techwr-l.com


To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/ for more resources and info.