Re: Screen captures (was RE: TECHWR-L Digest, Vol 35, Issue 14)

[jlshaeffer -at- aol -dot- com]

And as for that 3rd test, in many environments, the only time there is a business case for shipping new/revised documentation is when new products/versions ship, in which case, you expect a spike in support calls. Even if you're comparing stats from this release to the previous product release, documentation is just one factor in the mix, and may not be the major one. (Also, lucky you if your organization captures such stats in the first place.)


Real-world business uses:

Did you get it out the door on time?
Did you get it done while also having time to do all your other
projects?
Did we get more/fewer calls to Customer Support after the current
release hit the street?

 - Kevin

Jim Shaeffer






 




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