Re: Interacting with a touch screen

["Jim Campbell" <jwcampbell -at- ubuntu -dot- com>]

On Tue, Dec 30, 2008 at 09:04, Sharon Burton <sharon -at- anthrobytes -dot- com> wrote:

> [snip]
>
> (I remember the QA reviewer who had a thing about the word "must". She
> wouldn't certify a document accurate until every "must" was removed. She
> didn't like ordering people, she said. So we couldn't tell the users that
> they must type their username and password to login to the system. She
> wanted us to say they "should". As tho there were options here. sigh)
>
> sharon
>
>
A motivational speaker I once saw encouraged us to replace "must," with
"need to," when dealing with others.  His reasoning was that people are more
amendable to doing something if they think they need to do it, rather than
if they think they must do it.

I've somehow kept that in the back of my mind for my personal interactions,
but I don't have any problems with using, "must," when writing
documentation.

Jim
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