Re: I had say it because I was afraid no one else would.

Subject: Re: I had say it because I was afraid no one else would.
From: "Crimmin, Peter" <Peter -dot- Crimmin -at- nuance -dot- com>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 3 Feb 2009 11:12:22 -0500

I agree with John Garison, and have a couople comments. He wrote:

> Date: Mon, 02 Feb 2009 17:03:24 -0500
> From: John Garison <john -at- garisons -dot- com>
> Subject: Re: I had say it because I was afraid no one else would.
>
> [...snip...]
>
> We are still in the early days of computing yet, and new technology
> appears almost daily. [...snip...]
>
> Rule one: Know your audience. [...snip...]

Contemporary tech writers have two challenges:

1. These are the early days... but the rate of change is enormous.
Consider the changeover from analog to digital television signals.
Millions of Americans have seen the warnings, but are unable to grok the
concept.

2. My audiences are shifting beneath my feet as more non-experts need to
understand and program our products. In the old days (2 years ago) we
could sell a biometric technology and assume developers knew concepts
like "false acceptance rates." Nowadays, those developers have no deep
background and no interest in learning all they details (or jargon).
They're too busy with other stuff. From my company, they want automated
behaviors and big pictures only.
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