Friday humor - "I wanna talk to a real person."

["Downing, David" <david -dot- downing -at- fiserv -dot- com>]

As I understand it, a little humor on Fridays is okay, so I want to tell you what I think would make for the ideal audio response system. I decided this after being bounced here, there, and everywhere else this morning by Verizon's audio response system. I think the idea system would begin by saying, "To bypass this whole system and talk to a real person, press zero or say 'Real person.'"

Actually, believe it or not, my brother-in-law will do that. I've heard him on the phone with one of those systems, saying "Real person" over and over.

(It seems that the fastest way to get a real person is to deliberately keeping messing up your responses.)

David Downing
Senior Technical Writer
Credit Union Solutions
Fiserv
 

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