RE: Friday humor - "I wanna talk to a real person."

["Downing, David" <david -dot- downing -at- fiserv -dot- com>]

From: Nancy Allison <maker -at- verizon -dot- net>
Subject: RE: Friday humor - "I wanna talk to a real person."

True story: I went to that site and followed its directions for a call to 
Verizon for DSL. The advice was to say "agent" as soon as you had the 
chance to speak.

I called Verizon and the automated, unbelievably polite voice started 
offering to help me (Verizon-style).

"Agent," I said. The  voice kept on talking . . .

"Agent." . . . and talking.

"Agent. Agent! Agent!! Agent Agent AGENT!!!!!"

Finally a human being did come on the line, with some others in the 
background. I swear they were chuckling at me. I think they must have 
heard at least a part of my shouting.

The person told me that they, the customer service people, had to use 
the same idiotic voice system to reach other Verizon people for 
consultations.

"We hate it too," she said.

I hope the other tips are more helpful.

--Nancy

---------------------------

Uh-oh. I emailed that website to my aforementioned brother-in-law. If he tries any of those tips and they don't work, he'll be steamed at me.

David Downing
Senior Technical Writer
Credit Union Solutions
Fiserv
 
 

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