RE: Serious follow-up to the automated telephone system thing

["Downing, David" <david -dot- downing -at- fiserv -dot- com>]

Well, I betcha that if you find yourself on trial for the brutal murder
of an IVR designer, you'll be all too eager to plead temporary insanity.

David Downing
Senior Technical Writer
Credit Union Solutions
Fiserv
 
 

-----Original Message-----
From: McLauchlan, Kevin [mailto:Kevin -dot- McLauchlan -at- safenet-inc -dot- com] 
Sent: Monday, March 09, 2009 3:59 PM
To: Downing, David; John Posada
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: Serious follow-up to the automated telephone system thing


 Downing, David wrote:
g
> 
> >From a programming standpoint, it makes perfect sense. It's 
> a nice neat
> hierarchical structure to the system that allows for a bunch of nice
> neat discrete subroutines. The problem is that what's nice and elegant
> from a programming perspective can be problematic from a human
> perspective -- as when it drives the human in question insane.


A judgement of insanity assumes that wishing to beat the
designer/approver to death for what they are putting you through, or
wishing to consign them to eternal, fiery damnation (death would be
letting them off far, far too easily) with yours being the finger on the
"burn baby burn" button, is in any way an unreasonable response. 

In fact, it is not.

Harumph!

Insane...  Anything but.



 - Kevin





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