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RE: Serious follow-up to the automated telephone system thing
Subject:RE: Serious follow-up to the automated telephone system thing From:"Downing, David" <david -dot- downing -at- fiserv -dot- com> To:"John Posada" <jposada99 -at- gmail -dot- com> Date:Tue, 10 Mar 2009 10:13:51 -0500
You mean that they intentionally try to break people? If so, that's what
I thought in the first place, and once again, it's not a matter of them
being *out* to break people, but rather a matter of doing it without
being aware they're having that effect.
David Downing
Senior Technical Writer
Credit Union Solutions
Fiserv
-----Original Message-----
From: John Posada [mailto:jposada99 -at- gmail -dot- com]
Sent: Tuesday, March 10, 2009 11:11 AM
To: Downing, David
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: Serious follow-up to the automated telephone system thing
Close...I'm not interested in substantiating that the police do
it...I'm sure they do.
What I'd like to have substantiated is that voice response systems do
it intentionally and what they feel is the benefit.
On Tue, Mar 10, 2009 at 10:27 AM, Downing, David
<david -dot- downing -at- fiserv -dot- com> wrote:
> From: John Posada <jposada99 -at- gmail -dot- com>
> Subject: Re: Serious follow-up to the automated telephone system thing
>
> What I'm asking is the supposed justification or reason behind "It
> seems that those systems are actually doing something that the police
> do to try and break criminals in a hostage situation"
--
John Posada
Senior Technical Writer
NYMetro STC President
Looking for the next gig.
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