Re: Question - Training Guides - Who Writes?

[Chris Morton <salt -dot- morton -at- gmail -dot- com>]

I've done both manuals and training guides and don't think this is at all
unusual. As a tech writer, I believe I should be able to readily put myself
in the shoes of the end user, so constructing a useful training guide is
just another facet of a project, IMO.

If I think I need to make some field observations (usually during the
alpha/beta stages), then I simply request it. No one should quibble when a
rational explanation is provided.

> Chris
On Fri, Sep 11, 2009 at 11:35 AM, Margaret Alston
<diamondvapor5 -at- yahoo -dot- com>wrote:

> Hi all:
>
> At my last 3 jobs, the trainers themselves wrote the training guides and
> the Documentation dept reviewed and prettied them up. At this job, I am told
> that I am responsible for writing up all the procedures as well. I don't go
> out and train, I can only just look at the software and write the routines,
> which is fine but I don't know business processes and am not close to the
> clients, obviously. I would think being close to the clients makes for more
> 'real" training.
>
> Can anyone comment on this? What do you think is ideal? What are your
> company experiences?
>
> Thanks
> J
>
>
>
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> Free Software Documentation Project Web Cast: Covers developing Table of
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> 2009 tips, tricks, and best practices.
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Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help  
2009 tips, tricks, and best practices.
http://www.doctohelp.com/SuperPages/Webcasts/

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

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