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No, it wasn't MadCap being ridiculous. MadCap, like all companies, has
limited resources. If 200 people ask for a feature, that gets more weight
than a feature 5 people asked for.
I work for them part time right now and hopefully will go back full time
again in the future (soon, I hope!). But we always encourage people to make
feature requests and we take those seriously.
sharon
Sharon Burton
MadCap Software Product Consultant
Managing your content, one topic at a time
www.anthrobytes.com
951-369-8590
IM: sharonvburton -at- yahoo -dot- com
Twitter: sharonburton
-----Original Message-----
From: techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Dan Goldstein
Sent: Friday, September 25, 2009 9:02 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: Surreptitious reporting...
> -----Original Message-----
> From: Bill Swallow
> Sent: Friday, September 25, 2009 11:49 AM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Re: Surreptitious reporting...
>
> I wasn't going to weigh in here, but here goes...
>
> This thread is ridiculous. You're sharing more personal info
> participating in this thread (public web archive, folks) than
> you ever would via a feedback service...
>
Yeah, but I'm doing it intentionally. (Hi, World!)
"Feedback invisibly tracks what the users are doing in the help." It
doesn't track anything personal about them, it just aggregates their
activities for the purpose of improving the documentation.
Let's say that any *reasonable* user would be pleased to participate in
this anonymous activity. It adds value to the documentation that they're
already using -- great!
Let's say (hypothetically!) that some of us create documentation for
users who are not totally, completely, 100% reasonable all of the time.
For those users' benefit, it would be useful if Feedback had an easy
opt-out.
It was one of MadCap's own MVPs who wrote, "We submitted a feature
request for this back a few months ago, but it couldn't hurt to have
more requests." Was that MadCap MVP being ridiculous?
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Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices. http://www.doctohelp.com/SuperPages/Webcasts/
Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/
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You are currently subscribed to TECHWR-L as sharon -at- anthrobytes -dot- com -dot-
Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices. http://www.doctohelp.com/SuperPages/Webcasts/
Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/
---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-
