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I've been having this problem on and off for a long time. If you search
within the Adobe Acrobat forums (use the actual message that's displayed),
you'll find lots of entries. For this reason, I doubt there's much point
to calling Adobe.
What often fixes it (but frustratingly, not always) is to use open Acrobat
and use the Help > Repair Acrobat Installation option. I've also used the
Acrobat Licensing Repair tool, http://www.adobe.com/support/contact/licensing.html. It seemed to work for
a while.
It does seem somewhat tied to when the Acrobat writer from a non-Adobe
product gets used to create a PDF from apps such as Word. I don't seem to
have this problem when I'm working with only Adobe products (such as
FrameMaker).
Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices. http://www.doctohelp.com/SuperPages/Webcasts/
Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/
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