Re: Code Annotation of the Week

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

Progammers and programmers' supervisors are almost never the "go to" people for 
decisions about what is customer-suitable; you go to those people for answers 
about what is technically accurate.  Product/customer "command decisions" should 
come from product/marketing managers, and unless you're working in a small 
startup where these people don't exist or a giant comglomerate with a silo-type 
organization that is run like the DoD and the managers get all huffy when 
approached by someone who isn't also a manager these people need to be included 
in the writers' contacts from the earliest document planning stage.

Gene Kim-Eng


----- Original Message ----- 
From: "Robert Lauriston" <robert -at- lauriston -dot- com>
> Sure, generally, but in this case the writer had already gone to the
> programmer and the programmer's immediate supervisor. As a docs
> manager, unless the writer had a peer relationship with the next
> person up the line, I'd want them to check with me first.

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